How We Asses Quality

Your quality is monitored by the Parrot team at all times. We have real-time alerts to let us know of potential issues during events (late arrivals, disconnections, incorrect scripts, etc.) and we review your events for quality after they are complete. During events, we are able to observe real time if needed.

Weekly, the Digital Reporter team reviews your quality for the previous week; this includes all late arrivals, late confirmation texts, incorrect event forms, and anything else flagged by our Quality Assurance team. After these are reviewed, you could receive an email about any quality concerns; in some circumstances, the weekly review could result in a change in level.

Monthly, the Digital Reporter team reviews your performance and may issue a promotion for high-performing Digital Reporter.

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