Farmers Witness No Show (NY only)

Farmers Insurance has requested a specific procedure for handling witness no-shows. Below, we outline the steps to follow when this situation arises. Please review the process carefully and refer to this guide as needed during events.

Step-by-Step Guide for Witness No-Shows

1. Wait for the Witness

  • Wait for the designated time specified in the event instructions for the witness to appear.

2. Proceed to the "Opening" Script

  • If the witness does not show up after the designated waiting period, proceed to the "Opening" portion of your script.

  • Read the "on the record" script, which will be provided in your event notes. For reference, here is the standard script:

    Good afternoon, we are now on the record. Today is [day]. It is [date], the time is [time]. We are present to record a remote Deposition in the case of New York Mock Case, court case number [ ] on behalf of Digital Reporters Onboarding. My name is [ ], I will be the Parrot Digital Reporter for today’s deposition. I am located in [ ], [ ] and I work with Parrot which is located at 169 Madison Avenue, #2380 New York, NY.

3. Allow the Client to Make a Statement

  • After reading the "on the record" script, give the client the opportunity to make their statement on the record.
  • Ensure that you facilitate this process professionally and clearly.

4. Declare Off the Record

  • Once the client’s statement is complete, declare the session off the record. Use the following statement:

    "The time is [time], and we are now off the record."

5. Complete the Event

  • Continue navigating through your script as usual to finalize the event.
  • Mark the event as complete, keeping all selections in the script as they are.

6. Submit the Event Form

  • Submit the event form as you normally would.

Frequently Asked Questions

Q: What if the client does not make a statement on the record?

A: If the client chooses not to make a statement, simply proceed to the next step: declaring the session off the record.

Q: Where can I find the "on the record" script?

A: The script will be included in your event notes. If you’re unable to locate it, reach out to support for assistance.

Q: Do I still need to complete a Certificate of Non-Appearance (CNA)?

A: No, Farmers Insurance has requested that CNAs not be completed for witness no-shows. Follow the steps outlined above instead. However, you may receive a request for a COTT once the transcript is complete.

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