Exhibits App

See the troubleshooting questions & answers below to help you should you run into issues during your event. We have separated the article into DR and client-related issues.

DR-Perspective Troubleshooting

  • I don't see the exhibits app. How do I access it?
    • To access the exhibits app, navigate to the "Apps" tab on the bottom of your Zoom screen. Click the tab, and a sidebar should appear. The Parrot Depositions App should be the first application on this screen.
  • I still don't see the app. Where is it?
    • If you have opened the app sidebar, and the app still is not available, you are most likely signed into your personal Zoom account. See below for instructions on how to sign out of Zoom, while still in the call.
      • If you have a Mac:
        • While in the Zoom application, navigate to the top righthand corner of your screen and click on zoom.us. Click sign out. Now reopen the app sidebar, and the Parrot Depositions App should be available.
      • If you have a PC:
        • While in the Zoom application, navigate to the bottom righthand corner of your Start bar. Click on the Zoom icon and choose "Sign out." Now reopen the app sidebar, and the Parrot Depositions App should be available.
  • How do I invite an attendee?
    • Click the "Invite" button in the top right corner of the app. Invite the attendee who wishes to use the app.
  • An attendee asked me to edit the exhibit name/reorder exhibits/delete an exhibit. Can I do this?
    • Yes! To rename an exhibit, click the pencil icon on the exhibit to rename. To delete an exhibit, click the X icon next to the exhibit. To reorder exhibits, just drag and drop them to the correct place.
  • I sent the invitation to the attendees, but they lost it. How can I resend it?
    • The invitation to the app will always be in the chat. But you can always resend the invitation in the same way you did initially.
  • An attendee asked me to present for them How can I do this?
    • At this time, DRs do not have the ability to share exhibits for attendees. Kindly ask them to share their own exhbits and explain you do not yet have the ability to do so.

Client-Perspective Troubleshooting

  • An attendee said they uploaded the exhibit but they can't share it, and I can't see it.
    • If they uploaded the exhibit and can see it themselves, but no on else has access, they have not yet introduced the exhibit. Tell them to click "Introduce" on their exhibit, then check their exhibits tab for the document they uploaded.
  • An attendee introduced the exhibit, but we don't see the screenshare.
    • "Introducing" an exhibit only makes it public for attendees, but does not share the exhibit for everyone to see. Invite the attendee to click on the "Present" button to share.
  • An attendee is having trouble uploading an audio or video file.
    • Our application does not yet support audio or video files (mp4, mp3, mov, etc.). Please have the attendee screenshare the file and email it to exhibits@parrothq.com to include in the transcript. Make note of the exhibit number in your notes.
  • Where can the attendees go for more information on their app?
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