DR FAQs

General questions:

How do I update my information?

To update your information on the Parrot Platform, follow these steps:

1. Navigate to the homepage.
2. Click on your name in the top righthand corner.
3. Click "Settings."
4. Here you can update your email, phone number, and commission information.

I think there is a problem with my pay. Who should I reach out to?

Send an email with the date(s), event(s), and specific inquiry about pay to digitalreporters@parrothq.com.

Event booking:

I have to cancel an event 48 hours or less before it starts. Who should I contact?

• Send an email with the date(s) and event(s) to digitalreporters@parrothq.com if it is before the day of.
• If it is 5PM or later the day before or the day of, contact Event Support.

I am getting emails about not providing information, but it is for an on-call. What should I do?

In order to be paid appropriately, you should still go through the script for on-calls and submit the form at the end. If you receive an email asking for information, it is because you have not submitted the form.

I signed up for an on-call event, but my booking was canceled and I was reassigned to a different event?

When you book an on-call event, that means you are signing up to potentially be assigned to an event any time during that block. If we find an event has opened and we need coverage, we will unbook you from the on call and book you on the event.

Why can't I book back to back events?

To accommodate potential run-over time and time for you to submit your Event Form, you are not allowed to book events within 30 minutes of each other.

Questions about potential event-related challenges:

Why are there issues often centered around the notice?

The notice is a legal document that governs the legal proceeding. If an attendee plans on recording the deposition, it is important to include that detail in the notice. If it is included, the opposing counsel has been given advance warning about this and can proceed accordingly. 

If it is not included in the notice, the opposing party may feel that they were not given ample opportunity to prepare accordingly or object to the recording. This is when we see objections from opposing parties, because they were not given proper warning. In addition, depositions are inherently adversarial, so it is common for objections to be made as a strategy in litigation. 

It is the client/ noticing party’s responsibility to properly prepare and distribute the notice. It is up to the attorneys to decide if they would like to proceed with the event. 

Why can’t we just turn off recording/livestreaming?

Parrot’s technology is built around recording and livestreaming all of our events. Recording and livestreaming provide a back up and mitigate errors or loss of testimony due to human or technological error. 

Without recording and livestreaming, we would not be able to have the realtime transcript for review and playbacks. In extenuating circumstances, we can modify these processes, but we want to maintain recording and livestreaming as much as possible.

Why do some counsels ask about the legality of this practice?

We receive a lot of questions around this because most court reporters have similar recording and livestreaming technology, but using external devices or hardware instead of using zoom directly. These processes are not disclosed to deposition attendees, whereas Parrot makes this clear and transparent for every attendee joining the zoom link. 

In addition, attendees ask about legality because this is new, cutting edge technology and some are used to traditional in person court reporting procedures. 

Is it normal for other court reporters to record?

Yes! For reference, all court reporters record at least the audio of every proceeding for transcription purposes; its called Backup Audio Media. Most court reporters place recorders or microphones next to their computer speakers, or use screen recording software for remote depos for the same exact purpose. For in-person proceedings, they have recorders on their transcription device, on the desk, or next to their computer. We use Zoom because it allows us access to whats called Multi track or Multi Channel audio that allows clearer preservation of the record.

The recording is stored on our secure, encrypted servers. It’s a lot safer than standard court reporters having it on a separate, physical recording device.