DR Technical Issues

  • You have slow internet speed
    • Check your internet speed at speedtest.net
    • If it is slow, unplug and replug in your modem/router
    • Using your provider's app, pause all devices that may be using your internet while you are servicing the proceeding
    • Contact your provider for more troubleshooting help if none of the above works
  • You disconnect from the event
    • Notify Event Support at (213) 376-3480 immediately so they can notify the client.
    • If you cannot reconnect, they will replace you
  • The Livestream isn't working
    • Unmute yourself and say something into the microphone
    • Close and reopen the live transcript, giving it ~30 seconds to load
    • If it still does not load after ~60 seconds, notify Event Support (213) 376-3480
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